Refund policy

Last Updated: October 23, 2026

At EFADIA, customer satisfaction is important to us. We want you to shop with confidence and understand your return and refund options.

Return Eligibility

Customers may request a return within 30 days of delivery.

To qualify for a return, products must generally be unused, unopened, and in their original packaging, with all included accessories and labels.

Proof of purchase or an order number may be required.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

  • Personal care and cosmetic products

  • Hygiene products

  • Pet food, treats, and consumable products

  • Other products that cannot safely be resold

These restrictions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable law.

How to Request a Return

To request a return, email contact@efadia.com with your order number and the reason for your request.

Please wait for return instructions before sending any products back.

Do not send returns without prior authorization.

Return Shipping Costs

For returns due to a change of mind, customers are generally responsible for return shipping costs unless otherwise stated.

If you receive a damaged, defective, or incorrect item, please contact us so we can arrange an appropriate resolution at no additional cost to you, as required by applicable law.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact contact@efadia.com as soon as possible with your order details and, if available, photographs of the issue.

We will review the situation and provide an appropriate remedy.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 10 business days.

Additional processing time may be required by your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us promptly.

We will attempt to accommodate cancellation requests before shipment. Once an order has shipped, our return procedures may apply.

Contact Us

EFADIA — Operated by RENAS LLC

Email: contact@efadia.com

Return shipping instructions and the applicable return address will be provided after your request is reviewed.